Days after reports surfaced that one of the Blu-ray discs in the Criterion Collection’s upcoming Citizen Kane set was defective, the prestige label has announced a program to replace the disc for free.
The problem was first spotted by DVD Beaver and later reported by Hollywood Elsewhere and Wellesnet.
The following message was posted to today on the company’s website, criterion.com/current/posts/7615-how-to-get-your-citizen-kane-blu-ray-disc-1-replaced :
We discovered this weekend that there is a problem with Blu-ray disc 1 in all of our Citizen Kane editions that affects the contrast in the feature film, starting around the 30-minute mark and lasting until the end of the film. The 4K UHD disc is not affected. We are in the process of manufacturing corrected copies and will be making replacements available to all of our customers. We hope to have replacement discs ready to ship before the end of the year.
If you would like to exchange your disc, please send the Blu-ray disc 1 only (no packaging) to:
The Criterion Collection
Attn: Jon Mulvaney / KANE
215 Park Ave South, 5th Floor
New York, NY 10003
There is no need to protect the disc you are returning, and please do not send the packaging or other discs, as we will not be replacing complete sets.
Please include your address for the replacement disc. We’ll also send you a $10 gift certificate to Criterion.com.
If you have any questions, don’t hesitate to get in touch with us at orders@criterion.com.
Our apologies for this inconvenience, and thanks as always for your support. Best wishes for a happy, safe, and wonderful holiday.
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